Metro Health had been exploring telehealth and remote patient monitoring (RPM) vendors for almost two years before the COVID-19 pandemic hit the U.S. The team believed that telehealth and RPM would be the future of healthcare delivery, but were spending time outlining current challenges, program goals and the features its telehealth/RPM platform would need to meet these challenges and goals.
The initial telehealth/RPM program was set to focus on congestive heart failure patients – high-risk patients recently discharged from the hospital who were at risk for adverse outcomes such as a hospital readmission or an emergency department visit. This was the intended goal for the program at first – reduce 30-day hospitalizations.
“It was important to us that the implementation of a telehealth/RPM program would provide the best patient experience,” said Dr. Lance M. Owens, chief medical information officer and family medicine section chief at Metro Health.