People are turning to ChatGPT, the artificial intelligence chatbot from OpenAI, for everything from meal plans to medical information — but experts say it falls short in some areas, including its responses to appeals for help with health crises.
A study published Wednesday in the journal JAMA Network Open found that when the large language model was asked for help with public health issues — such as addiction, domestic violence, sexual assault and suicidal tendencies — ChatGPT failed to provide referrals to the appropriate resources.
Led by John W. Ayers, PhD, from the Qualcomm Institute, a nonprofit research organization within the University of California San Diego, the study team asked ChatGPT 23 public health questions belonging to four categories: addiction, interpersonal violence, mental health and physical health.
